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Find IT Problems Before They Find You
Alleviate IT problems before they become an issue for your users.
Get a solution so quick and easy, they’ll never even know you were there.Systems Monitoring
Why be reactive when you can be proactive? When you switch to a solution
with monitoring, we will be able to remediate issues before your users know
they exist.
Remote control is a great reactive service, but our team needs to do more
with less, without interrupting your users. With the right systems monitoring in
place, we can manage your entire supported environment from a single
control center.
According to Gartner, more than 95% of businesses know that reactive issue
resolution isn’t a scalable solution. By implementing full systems monitoring,
you can not only take steps toward proactive maintenance, but also
simultaneously improve reactive response times thanks to increased visibility.
Desktop & Server Monitoring
Desktops and servers are the tools that users trust to get their jobs done. Your
team relies on them to provide solid results, and you manage your work from
them. When either one stops working, it can affect the productivity of large
groups as the outage trickles throughout the team.
It’s up to you to maintain
visibility into everything that’s happening, so you can react faster when issues
arise. So, how do you keep your systems from failing?
Our services monitor basics—up/down, disk space, and CPU. Then move to more advanced business specific items like
services and event logs. Use scripting to combine and orchestrate multiple
desktop and service management commands. Next, focus on security issues like failed login attempts and locked
accounts.
Patch Monitoring
When securing your environment with proactive services, make sure you
offer patch management to protect systems from known attacks. Patches
are the most basic proactive service. They correct bugs and flaws, provide
enhancements, and improve user experience.
Users generally understand that their systems need to be patched, but they
might not have the expertise to comfortably approve and install patches
without help. Developing best practices to manage the risks associated with
the approval and deployment of patches is critical to your organization.
Remember, it’s not enough to simply push patches, you need to validate they
actually installed.
This final step in the process is often forgotten, but it’s a necessary procedure
to ensure that service levels are met. We will reliably monitor the patching of multiple systems at
once, standardize policies, and manage by exception to efficiently secure
more endpoints.
Infrastructure Monitoring
Many desktops and servers run on virtualized hardware like VMware or
Hyper-V. While your most frequent problems will come from the virtualized
OS or application layer, hardware problems in virtual environments are often
missed during initial troubleshooting.
Most technicians assume the hardware health is fine. After all, if there’s a
hardware problem, you’d see multiple systems with issues, right? That may be
true a lot of the time, but it can be a dangerous assumption.
Issues, like memory ballooning, are a great example of problems that pop up
in the virtualized OS, but have a root cause in the host. The potential impact
is huge when a larger scale issue occurs within a virtualized infrastructure.
That’s why it’s important to check the health of systems hardware. Missing
that step can lead to hours of unnecessary outages.
Network Monitoring
The final step in mastering remote monitoring is focusing on the network.
Printers may be on the top of your mind, but they are easily addressed and
aren’t a high impact issue when they do have problems.
Networking devices, on the other hand, are at the center of how your users
connect to the systems they need to get their jobs done. The good news
is that networking devices are extremely reliable. However, when issues
do happen - like when a router crashes or a switch port dies - bandwidth
plummets and the support calls start pouring in.
Just like desktop and server monitoring, start with the basics here. Once the
lowest-hanging fruit is well handled, focus on the more complex issues to
make sure your network devices experience minimal downtime.
Disaster Recovery/Backup
The loss of crucial data due to an unexpected and unpredictable disaster can severely disrupt business continuity and operations, ultimately affecting the bottom line. 
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